HP DJ100/120错误代码及维修方法之2
02:10
Carriage failure
See Contact HP at the bottom of this document

04:13
Generic firmware error (network card)
Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the error code has disappeared. If the error code continues, refer to the service manual and service notes for the HP Jetdirect card

08:11
Front Panel cannot be detected
Reconnect the Front Panel

11:10
Trailing Cable failure
See Contact HP at the bottom of this document

HP DJ100/120错误代码及维修方法之3
11:11
Trailing cable error Adjust manually (reconnect)
See Contact HP at the bottom of this document

21:10
Service Station failure
See Contact HP at the bottom of this document

22:10
Ink Supply Station failure
Replace the Ink Supply Station.

27x:00
(Warning) Printhead error, Color x printhead error (270: black; 271: cyan; 272: magenta; 273: yellow; 275: light cyan; 275: light magenta)
Replace Printhead

35:01
No Cleanout Assembly detected while loading media
Try the following: Remove the Cleanout Assembly, and then install it again correctly. Or See Contact HP at the bottom of this document

HP DJ100/120错误代码及维修方法之4
37:01
Automatic roll motor shutdown
Procedure: clear paper jam, if it exists. If there is no paper jam or recovering a paper jam does not resolve the problem, then See Contact HP at the bottom of this document

37:10
Automatic roll home position error
See Contact HP at the bottom of this document

42:10
Carriage Motor failure (short-circuit)
See Contact HP at the bottom of this document

System error
Problem description
Corrective action

HP DJ100/120错误代码及维修方法之5
6:10
Error during the calibration of the Line-feed Motor/Encoder system or a problem finding the zero position on the Encoder Disc
See Contact HP at the bottom of this document

56:13
Error during the calibration of the Line-feed Motor/Encoder system
Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the error code has disappeared

58:10
Color sensor error Replace color sensor ( the sensor is part of the carriage assembly
Problem detected is the color sense system. See Contact HP at the bottom of this document

61:05
Language interpreting error Upgrade computer software
(Warning) This is usually an error produced while parsing a file. There is probably an incompatibility between the driver and the firmware. Upgrade the driver

HP DJ100/120错误代码及维修方法之6
62:04, 63:04, 64:04, and 65:04
I/O module error: 62 = parallel 63 = Network 64 = USB
Try the following: 1. Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the error code has disappeared. 2. If the error code reappears, check for a new firmware release. Otherwise, perform normal troubleshooting steps to find cause.

71:03
Memory management error (out of memory)
Try the following: 1. Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the error code has disappeared. 2. If the error code reappears, check for a new firmware release. Otherwise, perform normal troubleshooting steps to find cause.

71:14
Memory management error (out of memory during firmware upgrade)
Try the following: 1. Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the error code has disappeared. 2. If the error code reappears, perform an emergency firmware upgrade.

72:04
Generic firmware error (expected)
Try the following: 1. Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the error code has disappeared. 2. If the error code reappears, check for a new firmware release. Otherwise, perform normal TS steps to find cause.

System error
Problem description
Corrective action

74:12
Firmware upgrade error (memory size check failed during firmware upgrade)
See Contact HP at the bottom of this document

79:04
Generic firmware error (unexpected)
Try the following: 1. Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the error code has disappeared. 2. If the error code reappears, check for new firmware release. Otherwise, perform normal troubleshooting steps to find cause.

HP DJ100/120错误代码及维修方法之7
81:01
Paper-Axis shutdown. Usually a paper-jam caused by a blockage of the Paper-Axis system.
Try the following: If this error code was caused by a paper jam, unplug the power cable and clear the blockage. Plug in the power cable again and check if the error cord has disappeared. If error continues, see Contact HP at the bottom of this document

81:12
Media advance error
This error usually appears during the paper-advance calibration. Retry the paper-advance calibration.

83:10
Sheet feeding failure
See Contact HP at the bottom of this document

85:10
Paper-Axis encoder error
Try the following: Make sure that the Encoder Sensor cable is connected correctly. If not See Contact HP at the bottom of this document

HP DJ100/120错误代码及维修方法之8
86:10
Scan-Axis shutdown. Usually a paper-jam caused by a blockage of the Scan-Axis system.
Try the following: 1. Check that there are no obstacles in the Scan-Axis that stops the carriage from moving freely. 2. Lubricate the Slider Rod. 3. If the Carriage is stuck at the right side of the printer and cannot be moved out to the center of the Print Platen, it is because the Service Station cannot uncap the printheads. In this case, the Service Station assembly needs to be replaced, contact HP. 4. Check that the belt is correctly installed and that it is not damaged. 5. Check that the Turnaround Pulley is correctly installed.

See Contact HP at the bottom of this document

System error
Problem description
Corrective action

HP DJ100/120错误代码及维修方法之9
6:11
Scan-Axis shutdown during initialization. Typically, this error occurs when the printer detects an incorrect length
If the Carriage stopped on the right side of the printer, try the following: 1. Check that the foam packing material that secures the Carriage has been removed. 2. Check that the Carriage latch is closed properly. 3. Check that the Carriage moves freely and does not bump into the Service Station. If the Carriage stopped in the middle of the print zone, try the following: 1. Check that the Trailing Cable is properly attached. 2. Check that the Trailing Cable clip is properly installed. If the cutter is present, make sure it is able to go back and forth smoothly.

94:02
Coated paper calibration obsolete or missing
The user selected Coated media and Best mode or High Resolution mode, but the color calibration profile was obsolete or missing for Coated paper and that combination of print quality setting

HP DJ100/120错误代码及维修方法之10
94:12
Glossy paper calibration obsolete or missing
The user selected Glossy media and Best mode or High Resolution mode, but the color calibration profile was obsolete or missing for Glossy paper and that combination of print quality setting

94:22
Photo paper calibration obsolete or missing
The user selected Photo media and Best mode or High Resolution mode, but the color calibration profile was obsolete or missing for Photo paper and that combination of print quality setting

94:32
Heavy weight paper calibration obsolete or missing
The user selected Heavy Weight media and Best mode or High Resolution mode, but the color calibration profile was obsolete or missing for Heavy weight paper and that combination of print quality setting

HP DJ100/120错误代码及维修方法之11
94:42
Semi-Gloss paper calibration obsolete or missing
The user selected Semi-Gloss media and Best mode or High Resolution mode, but the color calibration profile was obsolete or missing for Semi-Gloss paper and that combination of print quality setting

95:00
Alignment error Replace part (printhead?)
Printhead alignment failed because the correction for a printhead failed. The most probable cause is poor performances of a printhead. The cross mark helps to identify which printhead could be causing the problem.

95:02
Alignment error Perform automated troubleshooting procedure (image quality troubleshooting process)
Printhead alignment failed because the printer did not detected enough boxes printed. This should usually be a print quality issue caused by the performance of a printhead.